FAQ

FAQ


How to order:
First add the product that you wish to buy by clicking “Add to Cart”.
Next, click “Checkout” and all you have to do is enter your shipping
details and pay.
Once payment is successful, you will receive a confirmation email from
us. Now, just sit tight and wait for your order to arrive!

PRICING:
All prices are fixed and non-negotiable

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
All orders will be processed within 1-2 working days upon payment.
Please allow 3-5 working days for your order to be delivered to you.
Please be informed that delays are anticipated during promotional
campaign or new product launching period.

HOW CAN I TRACK MY ORDER
Once your order has been processed, a tracking number will be sent to
you via SMS.

Can I cancel my order after payment?
Unfortunately, no. Orders that are successful cannot be cancelled.

Can I make changes after making payment?
Once your order is confirmed, it is impossible to make changes. Please
ensure that all details entered are correct.

RETURNS AND REFUND
We will try our best to ensure that all products are in their best condition
and all orders are correctly packed.
In the event that you received defective/incorrect products, please
accept our apologies. Any products that are found to be defective/
incorrect upon receipt can be reported to our team at
by.flawsome@gmail.com or contact us at +601111948622 within 3
working days. Only unopened defective products can be returned and
refunded. Products that are opened may be denied refund/return.